All claims must be made within 72 hrs of delivery.
All claims will require evidence to support your claim.
- this will include (but not limited to): photos of the fault, batch number, product ID, date of purchase, invoice number etc.
In the unlikely event of a major defect or fault, you are entitled to a replacement or full refund of the affected wipes rolls, and/or dispensers.
- Do not dispose of any item (or packaging) relating to your claim, unless you have written confirmation to do so. We may require this information for further investigation and/or a return of the product.
- If a product is requested to be returned to us, we will notify you and make the necessary arrangements.
- Refunds for approved claims will be applied promptly to your credit card or original method of payment.
- We will confirm in writing once we have processed the refund. This may take 3-5 days to appear.
- If your refund has not been received within 10 working days, please contact us at email@example.com