Returns Policy

All claims must be made within 72 hrs of delivery.

All claims will require evidence to support your claim.

  • this will include (but not limited to): photos of the fault, batch number, product ID, date of purchase, invoice number etc.

In the unlikely event of a major defect or fault, you are entitled to a replacement or full refund of the affected wipes rolls, and/or dispensers.

Please note:

  • Do not dispose of any item (or packaging) relating to your claim, unless you have written confirmation to do so. We may require this information for further investigation and/or a return of the product.
  • If a product is requested to be returned to us, we will notify you and make the necessary arrangements.
  • Refunds for approved claims will be applied promptly to your credit card or original method of payment.
  • We will confirm in writing once we have processed the refund. This may take 3-5 days to appear.
  • If your refund has not been received within 10 working days, please contact us at

Whilst we will dispatch your orders promptly, delivery time frames may be extended due to peak delivery season , Christmas, Black Friday Sales and Covid-19 related delays. Please allow for this when ordering.