Returns Policy

All claims must be made within 72 hrs of delivery.

All claims will require evidence to support your claim.

  • this will include (but not limited to): photos of the fault, batch number, product ID, date of purchase, invoice number etc.

In the unlikely event of a major defect or fault, you are entitled to a replacement or full refund of the affected wipes rolls, and/or dispensers.

Please note:

  • Do not dispose of any item (or packaging) relating to your claim, unless you have written confirmation to do so. We may require this information for further investigation and/or a return of the product.
  • If a product is requested to be returned to us, we will notify you and make the necessary arrangements.
  • Refunds for approved claims will be applied promptly to your credit card or original method of payment.
  • We will confirm in writing once we have processed the refund. This may take 3-5 days to appear.
  • If your refund has not been received within 10 working days, please contact us at info@wowwipes.com.au

Whilst we will dispatch your orders promptly, delivery time frames may be extended due to peak delivery season , Christmas, Black Friday Sales and Covid-19 related delays. Please allow for this when ordering.